Purple Lotus Pond

Shipping & Returns

Shipping

- Your order is dispatched within 48 hours
- The listed articles are shipped unframed and rolled in a tube
- We also offer exquisite museum-grade framing. Charges for the same are additional.
- Additional charges for shipping framed artworks will be based on actual shipping costs.
- Our expertise extends to international shipping, ensuring the safe delivery of products worldwide. Charges for international shipping are based on actual shipping costs.
- For international orders, say hi to us via WhatsApp or call us at +91 9310734194 to receive a personalized quote.
- All shipments are insured and handled by Bluedart.

Returns

- We ensure 100% client satisfaction by readily offering custom-tailored consultations and detailed information about our paintings. We guarantee each product will match the provided pictures and videos. Due to the delicate and often unique nature of our collection, along with complex shipping logistics, we do not accept returns.
- In the unlikely event that you receive a damaged item, we will take appropriate action to resolve the issue to your satisfaction. We will strive to find a solution, which may involve repairing, exchanging, or, if necessary, returning the product.
Since our inception, we have taken pride in our client satisfaction and zero return requests, highlighting our commitment to exceptional service and quality products.

Authenticity

At Bimba, we recognize the importance of authenticity in purchasing handmade paintings. We are committed to providing our customers with a curated collection of exclusive artworks, ensuring every painting truly represents the artist's talent and vision.

1. Artist Verification: By directly collaborating with highly skilled and vetted artists, we ensure the authenticity of every painting on our platform. Nurtured and established personal connections with them enable us to guarantee the integrity of the work.
2. Quality Assurance: To meet our standards of excellence, each artwork undergoes rigorous quality checks. We prioritize quality at every step of the creation process.
3. Transparent Provenance: We believe in providing comprehensive information about the origin and background of each painting, along with insights into the artist's inspiration and creative journey.
4. Certificate of Authenticity: Every painting is accompanied by a Certificate of Authenticity. The document stands as proof of the artwork's originality, offering our customers assurance and trust in their purchase.
5. Customer Satisfaction Guarantee: We highly value customer satisfaction. In case of any concerns about the authenticity of a painting, our dedicated customer support team will assist you.

Delivery Timelines

We dispatch your order within 48 hours. Expect delivery in 5-8 working days post dispatch.

Payments

We strive to make your purchasing experience convenient, secure, and transparent:

1. Secure Transactions : We utilize industry-leading encryption technology to safeguard your personal and financial information, ensuring a safe and secure environment for your transactions.
2. Multiple Payment Options : We offer a wide range of payment methods to accommodate your preferences. Regardless of your payment preference, whether it be credit/debit cards, other payment gateways, or even bank transfers, we have you covered.
3. Payment Processing Efficiency : Our streamlined payment processing system ensures fast and efficient transactions.
4. Dedicated support: We’re committed to providing you with helpful assistance to ensure a smooth shopping experience. Our efficient and friendly customer support team is here to assist you in case of any queries.